In compliance with the terms of the General Data Protection Regulation (GDPR) GRIMMFEST is committed to handling and storing your personal information safely and appropriately.

This applies whether your information is obtained directly from you through GRIMMFEST’s website, newsletter or by other means such as phone calls, e-mails, printed forms, or verbally in person. It also applies to personal information obtained from publicly available sources. GRIMMFEST is the data controller in all cases.

This privacy statement applies to our visitors and participants in GRIMMFEST’s events and activities.

Whose information do we collect?

We collect personal information about the following people:

  • Visitors both to our events and to our website
  • Subscribers
  • Media and press
  • Industry contacts

What personal information do we collect?

Depending on the nature of your relationship with GRIMMFEST, we may collect some or all of the following personal information:

  • Biographical – name, title, date of birth or age, gender, ethnicity, faith, or information that indicates your socio-economic status
  • Contact details – postal address, email address, phone number
  • Current interests and preferences
  • Access requirements
  • Occupation and professional activities
  • Record of payments (payments for tickets are managed through a third party)
  • Attendance at events.

We will only collect your information when there is a legitimate reason for doing so.

How do we collect the information?

Information is collected under the following circumstances:

  • Booking tickets / buying merchandise.
  • Subscribing to GRIMMFEST mailing lists or other marketing communications
  • Enquiries via telephone, email and in letters
  • Via surveys we use to research visitor experience
  • Taking part in a competition on social media
  • Through personal contact with a staff member.
  • Through personal contact with a staff member.

When you provide contact details you will be asked if you would like to receive further information from GRIMMFEST. You will also be offered the opportunity to opt-out every time we communicate with you.

We use ‘Cookies’ on our website to allow us to see how our website is used and to improve our services to you. None of this information identifies you personally. For more information see below.

Why do we collect the information?

Under the terms of the GDPR the lawful bases for processing personal information are:

  • we need it to fulfil a contract (e.g. ticket purchase);
  • we need it to pursue our legitimate interests including by communicating with current and potential supporters; and/or,
  • you have given your consent for us to do so.

We collect the information in order to:

  • provide and manage services, such as attendance at free and ticketed events
  • provide an appropriate environment, schedule, or level of support to participants in our events and activities
  • communicate news about GRIMMFEST’s events and activities
  • issue invitations to GRIMMFEST events
  • administer donations, including Gift Aid
  • understand who our audience is to improve the diversity of our services
  • manage contact with, and provide information to our funders and sponsors
  • respond to emergency situations appropriately for participants and their families involved in our events and activities
  • adhere to legal requirements for example: for police requests or safeguarding disclosures where your explicit consent is not required

We use tools to assist us with providing targeted information to our visitors, such as specific event communications.

Who collects the information?

Information is collected by, and on behalf of, GRIMMFEST in order for us to undertake a range of communications activities, both electronically, in print and through other channels.

Only where you explicitly consent for us to do so we will share your information with third parties which will usually be partnership organisations.

How long do we hold the information?

Information is retained for as long as necessary for the purpose for which it is required, and in line with GRIMMFEST’s Retention Schedule.

We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as address, e-mail address or change of name, please contact us via

Where your information is stored

Your information is stored on secure, password protected databases and networks. Access to the information is given only to staff with the appropriate authorisation.


GRIMMFEST uses photography and film at events to promote its activities and build new audiences. These images may be used on our website and social media channels. Any events being photographed will be clearly signposted to make the you aware. You may request not to be photographed. We will seek parental consent to take photographs of children and young people under the age of 18.

Your rights

You have the right to:

  • request copies of any of your data held by GRIMMFEST
  • have your data rectified or erased
  • opt out at any time via the unsubscribe link included in emails

In all cases you can contact the team on

Contact and complaints

If you have any queries or complaints about this policy please contact
Data Protection, Grimmfest, Z Studios, Manchester, SK4 3EA, UK or send an e-mail to

If you are dissatisfied with GRIMMFEST’s response to your request for access to your data, or handling of your request to rectify or erase your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page.

Please email or call 44+(0)161 300 7052